A selection of Qudos clients

The following illustrates how we have helped just some of our clients to meet certification requirements and achieve their business objectives.

 

Australian Valuers

Australian Valuers provide a wide range of valuation services and independent consultancy advice with some specialist work; including Management Rights, Motels and ‘Fair Value’. With its Head Office on Queensland's Sunshine Coast and other local offices, the business covers much of Australia and some parts of the Pacific Region.

The company provides its professional services to individuals and coprorate entities - including major banks. In line with an increasing trend, it was beginning to be asked by some major clients to provide assurance of information security management. So, in early 2021 invited Qudos to assist in establishing a formal ISMS (Information Security Management System) to suit its needs and that could be certified to the ISO 27001 standard. After an initial Gap Analysis, we also provided Qudos³ IMS software plus consultancy and internal audit services. Most of the system development work was performed in-house - which achieved a very high level of 'ownership' of the system. Australian Valuers was successfully certified to ISO 27001 by Best Practice Certification in December 2021.

Compliance Manager, Karen Meredith states "The Qudos³ IMS software  is a total management system that affords the ability to be able to comply with certification requirements, is easy to use and came with extensive personal training and very informative videos and supporting information. This system has allowed us to set up a management system right the first time!!"

 

Allmet Engineering

Allmet Engineering is a leading-edge provider of sheet metal fabrication, Grit blasting, Painting and laser cutting services. This Queensland-based company has been established for over 30 years – providing services to a wide range of sectors such as: Australian Defence Force, Aviation, Oil and Gas, Building and Construction, Transport including Shipping and Rail, Mining and Resources, Food and Beverage, Commercial and Industrial.

Allmet engaged Qudos to help develop its BMS (Business Management System) and achieve ISO 9001 Quality certification. We initially provided a Gap Analysis service, followed by ongoing consultancy to establish, implement and maintain the system. This service includes the scheduling, performing and recording of internal audits. It is facilitated by the use of Qudos³ IMS software to efficiently and cost-effectively support the system in the cloud.

The system recently achieved accredited certification to ISO 9001. With the marked increase in defence-related work, Allmet is now embarking on expanding the system to also address the ISO 14001 Environmental and ISO 45001 OH&S standards.

Allmet General Manager, Shane Heit had this to say about the service being provided:

“The Qudos consultants worked to really understand our business from the ground up. They have become part of the Allmet family – helping to keep us on track. The ongoing process improvements are already providing a return on our investment”.

Allmet Operations Manager, Ian Littlefair is an enthusiastic user of Qudos³ IMS software, stating “It’s automation saves my team a great deal of time in compliance and risk management tasks.  It is incredibly easy to navigate through the various components and provides us with a concise and yet thorough reporting system when called upon.”

Tower Transit Singapore

Tower Transit is a major bus operator in  Singapore. It was formed as a spin-off of Australia's leading Transit Systems Group, and has over 20 years of operating experience with tendered government contracts.

In London, Tower Transit operates 450 buses and has 1700 staff. It has also been awarded the historical first major contract for tendered bus services in Singapore, and will operate 26 bus routes, with operations commenced there in May 2016.

Qudos is proud to have assisted Tower Transit in this tremendous success story. Keith Rogers (Tower Transit Group Compliance Director) said: "Tower Transit engaged with Qudos shortly after commencing operations in London in June 2013. The Qudos³ IMS software greatly assisted our London business attain ISO9001, ISO14001 and OHSAS18001 within 6 months, and supports our on-going certifications. The management and staff of Qudos - as well as the on-line support/services - are excellent and are very efficient at dealing with requests. We have recently extended our use of Qudos software by implementing the system in our Singapore business to facilitate our ISO certifications for our new operation"

For more information on Tower Transit, please visit the  Tower Transit Singapore web site.

Queensland Government DES

Queensland has a wide diversity of waters ranging from upland streams of the Great Divide out to the coastal waters of the Great Barrier Reef. As Queensland continues to be the fastest-growing state in Australia, protecting the quality of the state's waters in the face of such growth is a major priority for the Queensland Government. Much of the responsibility rests with DES (Department of Environment and Science) - which is committed to adopting and promoting modern and effective management techniques to minimise harm to the environment. Qudos is proud to have had a long association with many key business units within DES and its predecessor departments.

The Water Planning Ecology group employs a team of professionals with expertise in R&D in the fields of water ecology, water chemistry, ecotoxicology, geomorphology, biostatistical analysis and modelling. This team provides knowledge and advice to help better understand and improve the management of Queensland’s rivers, streams and wetlands.

The Water Planning Ecology group has successfully achieved and maintained certification of its Quality Management System to ISO 9001 by Sci-Qual International. Qudos has supported that achievement with our Qudos 3 software and Internal Auditor Training services.

Quality Officer, Farah Zavahir states “Qudos³ IMS software has complemented these systems efficiently. Our employees have benefited from the implementation of Qudos³ and rely on it as a ‘one-stop-shop’ for accessing the most up-to-date scientific and administrative documents for their work needs – from staff induction to preparing for fieldwork to capturing training records. Qudos 3 is an integral part of our work processes and enables us to provide quality science through continual improvement of our business activities”.

For more information on the department's activities, why not visit the Queensland Government DES web site.

 

Valvoline

Valvoline is a leading supplier of automotive lubricants to the Australian market for over 100 years. Since the 1960's, Valvoline has been manufacturing a large range of quality lubricants in Australia. Products are distributed across the country to thousands of workshops, dealerships and industrial customers as well as sold through numerous supermarket and mass merchant chains. Valvoline markets its products to the DIY (Do It Yourself), DIFM (Do It For Me) and commercial and Industrial customers.

Valvoline is a globally recognised lubricant brand trusted by many as having high performing quality products. Valvoline's manufacturing site at Wetherill Park has been ISO 9001 certified since the early 1990's with its laboratory separately NATA accredited for lubricant testing.

Valvoline chose Qudos³ IMS software to help manage its quality, occupational health and safety and environmental management systems in a one-stop shop approach. Valvoline is moving away from a demanding paper based system to an intuitive software management system allowing access across the network from any one of its locations.

Atlantis, The Palm, Dubai

Atlantis, Palm Jumeirah, Dubai is a 1,539 room, entertainment destination resort located at the centre of the crescent of the man-made island in Dubai. Transporting guests into a dazzling, imaginative world, the resort encompasses a 46 hectare beachfront site with 17 hectares of water themed amusement at AQUAVENTURE, extensive fresh and salt-water pools and lagoon exhibits, an open-aired marine habitat second only to Mother Nature with over 65,000 marine animals including The Lost Chambers, a maze of underwater corridors and passageways providing a journey through ancient Atlantis. Atlantis will offer an unprecedented entertainment centre with an impressive collection of luxury boutiques, numerous dining experiences including four restaurants with renowned world-class chefs including Nobu, Giorgio Locatelli, Santi Santamaria and Michel Rostang, an exciting nightclub, a Spa and Fitness Club, and 5,600m² of meeting and function space.

Atlantis, Palm Jumeirah uses Qudos³ IMS software for its OHS and Food Safety management system.

Simtars

Simtars (safety in mines testing and research station) is a business unit of the Queensland Government'- Resources Safety & Health, and Mines and has been operational since 1986. Simtars’ mission is to prevent disasters, fatalities and occupational disease in the mining and allied industries through research, technical services, training, testing and certification. Simtars’ main office, laboratories and testing facilities are located at Redbank, west of Brisbane, and it also has a regional office in Mackay. It employs approximately 90 staff. Simtars holds certification to ISO 9001 Quality Management systems, ISO 4801 Occupational Health and Safety Management systems and ISO 14001 Environmental Management systems. Simtars holds NATA accreditation and has an accredited certification body for explosion protected equipment certification.

"Simtars has been using Qudos³ IMS software to assist in the maintenance and improvement of its management systems for over a year. The document management function has given Simtars complete control over all documentation, using the corrective actions database has enabled us to better identify, escalate and flag issues in real time, this along with the statistical informationQudos³ provides will allow for the continual improvement of our integrated management system into the future". John Benson, Compliance and Management Systems Advisor.

Spaceframe Buildings is a leading construction company in Queensland, Australia that has been delivering award-winning advanced design and construct solutions for over 40 years. The company’s projects are notably in the warehousing, cold storage, and manufacturing sectors. At the core of Spaceframe’s design and construct solutions is a unique model that brings together all the core disciplines under one roof. That helps to cut up to 40% off the overall completion time, while delivering a higher quality build.

Spaceframe is certified to the ISO 9001 Quality, ISO 14001 Environmental, and ISO 45001 OH&S management system standards by SAI Global. The company has now implemented Qudos³ IMS software to help further enhance its efficiency and productivity. Spaceframe’s IT Manager, Bradley Kjeldsen had this to say about the software:

"Qudos³ has been an invaluable addition to our organization. With its efficient asset management and seamless meeting and action tracking capabilities, it has greatly improved our internal operations. The program's reminder and notification features have ensured that our staff stays on top of their tasks, enhancing overall productivity. In addition, the Support team have been invaluable to us along the way when we need assistance".

That's high praise from such a successful company, and we welcome Spaceframe Buildings to the growing community of Qudos³ IMS software clients.

GOC Care has been caring for senior members of the community for many years. With over 200 caring staff, they facilitate a quality of life and independence needed to remain living at home, staying healthy and connected to the community. With Registered Nurses who can assist with  nursing care needs and referrals to allied health such as physiotherapy, podiatry and occupational therapy. The Commonwealth Home Support Program (CHSP) and Home Care Packages are offered in the Brisbane and the Gold Coast areas. GOC Care are certified to ISO 9001 by HDAA

"Qudos has provided our organisation with a “one stop shop” for all things Quality related. In particular, the Document Management module has been invaluable for secure and accessible access to our documentation. The fact our staff can access forms, templates and policies anywhere, and at any time, is a huge bonus with a remote workforce. Qudos staff are friendly, helpful and timely with their responses – nothing is ever too much trouble. Qudos 3 provides a number of tools, videos and other resources to help us navigate the system with ease. We were looking for a system that was adaptable, accessible and met multiple quality management functions – and we found it in Qudos³ IMS software!" Clio Thiris, Quality Manager. GOC Care.

Transit Australia Group

TAG (Transit Australia Group) is the largest privately owned public transport company in Queensland - delivering quality transport products and services to government, industry and the communities of the Gold Coast, Tweed Shire, Sunshine Coast, Rockhampton, Townsville, Magnetic Island and Cairns.

TAG was established in 2008 with a goal to introduce best practice benchmarks to iconic bus operations: Surfside Buslines; Gold Coast Shuttle, Sunbus and award-winning bus manufacturing arm, Bustech.

The group employs and heavily invests in the training of 1,300 staff, owns and maintains a fleet of over 600 vehicles, carries more than 30 million passengers over 36 million kilometres each year, and delivers over 30,000 public transport services a week in Australia’s premier tourist destinations.

TAG has chosen Qudos³ IMS software to operate its integrated management system.

Spinal Life

The Spinal Injuries Association is dedicated to enhancing the lives of people with a spinal cord injury throughout Queensland. Formed in 1960, the not-for-profit organisation provides a diverse range of quality services and support to its members, ranging from personal care, peer support and employment assistance to health advice, support groups, training, the loan of equipment, an information service and advocacy. The Association has offices in Brisbane and Townsville with representation in most major towns in the state.

On average, 90 people each year sustain a spinal cord injury in Queensland and the Association is dedicated to reducing this statistic with its injury prevention program (the Spinal Education Awareness Team) that has spoken to more than 1.12 million children in the past 20 years. The team of volunteers, who all have paraplegia or quadriplegia, share information and insight into life with a spinal cord injury and in 2007, spoke to more than 60,000 students at primary and secondary schools around Queensland.

Spinal Life uses Qudos³ IMS software for the operation of its quality management system.

 

PNG Ports Corporation Ltd. - Papua New Guinea

PNG Ports Corporation Ltd is responsible for the control and management of all sea ports that come under its jurisdiction in Papua New Guinea. The port network consists of 16 operational ports throughout PNG that handle in excess over 5.8 million tonnes of cargo each year and provide Port and Pilotage services to the shipping industry. It is a fully corporatised entity owned by the state.

Port Moresby Port and Head Office are Certified to ISO 14001 (EMS), OHSAS 18001 and AS/NZS 4801 (OHSAS) by International Certifications.

Qudos has provided the Corporation with Qudos³ IMS software for the effective and efficient operation of its management system. In addition, we have provided Software training, Business Process Improvement Training, and Internal Auditor Training.

YFS or Youth and Family Service (Logan City) Inc

YFS or Youth and Family Service (Logan City) Inc is a community based, not-for-profit organisation, providing responsive and creative social welfare services to people in Logan City and surrounding areas. Operating from two main sites and a number of outreach locations.

YFS works with everyone in Logan City including children and young people, families, adult men and women, young mothers and young men, older people, people with a disability, people from diverse cultures and backgrounds.

YFS works with people to build their livelihoods and sustain their emotional, social, physical and spiritual wellbeing.

YFS operates a quality management system that is certified to AS/ NZS ISO 9001 by DNV (Det Norsk Veritas). Quality accreditations are also maintained to DSQ, HACC and various other standards. The YFS quality management system is based on the use of Qudos³ IMS software. Qudos has also provided Internal Auditor Training courses for YFS personnel.

Christine Allison, YFS Service Manager, states: "The Qudos System has had a two-fold benefit for YFS; it allows us to monitor and maintain our quality system with a minimum of fuss and has been educative with staff gaining an improved understanding of the theory and practice of quality management".

Jaws

Jaws is Australia's leading specialised manufacturer of attachments for the Mining, Construction, Earthmoving, Quarrying and Materials Handling Industries. Founded in 1970, Jaws today employs over 140 highly skilled personnel in over 10,000 m2 of undercover factory featuring the most modern fabrication technology available.

Quality management improvements

Jaws has ISO 9001 certification by SGS, and the company believes that its reputation for providing a quality product is enhanced with this quality endorsement. Previously, Policies, Procedures and Work Instructions were housed on an internal network, without the most convenient access for sales, service, and regional staff. This was also coupled with an electronic improvement register that was not as effective as desired. Mindful of the need to improve its systems, Jaws reviewed several software packages and determined that the application that best suited its Quality, OHS and Environmental Management System needs was Qudos³.

Quality/Safety Manager Adam France states; "The Qudos3 system meets our current and future electronic quality system goals, by way of an Internet connectable software package for our sales and service teams providing them up to date current information while out in the field, and an Intranet environment for our production site. The system provides further support by offering increased security, flexibility, accessibility, and a corrective and preventive actions register. This system we believe will supply all the characteristics needed to assist Jaws Buckets & Attachments in maintaining our current certification, and improving our overall management system

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May Asphalt

May Asphalt Group provides various types of services to the asphalt industry, from the removal of asphalt, to asphalt paving to consulting, to plant/labor hire. Works preformed are from Asphalt Paving/Overlays, Profiling/Edge Planing, Re-instatements Works, Crack Sealing to various road ways. May Asphalt Group is a family owned and operated company, which has been in business for over 25 years.

In 2018, May Asphalt achieved triple certification for their integrated management system (Quality / OHS / Environment). Qudos is proud to have been instrumental in this achievement by providing Gap Analysis, System Development Services, Internal Audits, and continuing to provide Qudos 3 cloud software and ongoing services. Shannon Schofield – Compliance Co-ordinator at May Asphalt Group had this to say:

"We engaged with Qudos to assist in the implementation of an Integrated Management System to assist in obtaining ISO9001, ISO14001 and OHS certification. The management team and online support team are very efficient in dealing with all requests. We found everyone helpful, polite and prompt in their responses. Within 6 months of running the Qudos³ IMS software, May Asphalt Group had achieved certification, the software will help ensure all on-going certifications are achieved. Our employees who use the Qudos 3 system have found it an extremely effective and efficient system with a user-friendly layout. From conducting Audits to raising Actions and uploading of information – The perfect system!"