Delivery and Refunds Information

Delivery policy and time frames 

For software products with physical fulfillment by CD or DVD or download: we will despatch or make available within 2 busines days of payment. Unless otherwise arranged, delivery to Australian customers is by Australia Post Registered or Express Mail (please allow 2 days from date of despatch). Delivery to overseas customers is by Fedex or alternative courier (please allow 5 business days from date of despatch). Delivery may take longer for remote locations. For software products with online fulfillment: Hosted installations of Qudos 3 and subscription memberships of Qudos Club will go live within 2 business days of payment.

Refunds and returns policy

Software: If a CD or DVD is faulty, you can return the product to us for a replacement within 28 days of purchase. Proof of purchase is required. Qudos reserves the right to assess the condition and age of returned goods prior to offering a replacement, as certain conditions of the goods may result in an exchange being refused. You are not entitled to a refund or exchange if you simply change your mind or cannot provide an operating environment that meets the system requirements.

Online subscriptions: We will offer a full refund on any online service that does not substantially comply at the time of sale with our promotional material that is current at the time of sale. If the service is not available for 1 or more hours in any day, the subscriptiion period will be extended for a day without charge. The customer is responsible for ensuring that client side / communications components of the specified system requirements are met.

Training cancellations and changes: A booking may be transferred to a later session, or cancelled for a refund - providing notice is received by Qudos in writing 10 or more business days before the training date. No changes or refunds are possible within 10 business days of training date. Qudos reserves the right to cancel or postpone a training session due to circumstances beyond its control. If a training session is cancelled or postponed by Qudos, an alternative session or full refund on the training cost will be offered. Qudos will not be responsible for any travel or accommodation costs incurred.

If you have any comments, concerns or suggestions regarding the above, please