Posts Tagged ‘customer focus’

How to get more value from your interested parties table  3 June 2021 When ISO 9001 was updated in 2015, it introduced requirements on the subject of interested parties. While it’s quite simple to address the basic requirements, a little more thought can help to achieve greater benefits all round. Interested parties are those that…

New Quality Business magazine out now – 2020 Issue 4 3 December 2020 Issue 4 of Quality Business Magazine for 2020 has just been released.  This is a special bumper issue to celebrate World Quality Day, with lots of interesting content around the theme of the day “Creating Customer Value”. The magazine includes a series…