New Quality Business magazine out now – 2020 Issue 2 29 June 2020 The latest issue of Quality Business is out now! Quality Business is the official publication of the Australian Organisation for Quality (AOQ) and the New Zealand Organisation for Quality (NZOQ). This issue of Quality Business includes a series of quality-related articles on…

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Business continuity and the ISO 22301 standard 19 May 2020   Business continuity management is dealing with the impact of disruptions in order to continue providing services or products. That is, at least to acceptable levels and time frames. A BCMS (or business continuity management system) will integrate arrangements for prevention and recovery to build…

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Getting to the root of the problem #2 Article: Cause and Effect Analysis – 15 April 2020 Many problems are the result of a number of causes combined together rather than just a single cause. For that reason, Cause and Effect Analysis can help to break down a complex problem into a number of contributory causes. Naturally,…

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Getting to the root of the problem #1 Article: Root cause Analysis – 6 April 2020 When problems occur in organisations, it is generally easiest to deal with the symptoms. Dealing with the immediately obvious aspects of a problem is also generally what gets recognition. Therefore, we tend to do exactly that. For instance, if…

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The PDCA cycle – new training video Date: 12 September 2019 The PDCA cycle is the key principle behind ISO 9001 and all modern management system standards.  Because of that, we believe that it’s of great benefit if those involved in developing and implementing systems can have a broad understanding of the concept. So, Qudos…

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Quality Business campaign begins Date: 26 August 2019 We are excited to announce the launch of our advertising campaign with the AOQ (The Australian Organisation for Quality) Quality Business magazine. The campaign begins with 2019 issue 3 – which has just been released. Quality Business magazine is the AOQ’s flagship publication, produced in partnership with…

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What’s the best quality management tool? Date: 7 August 2019, Author: Alan M. Jones Background There are many quality management tools available and some have been in existence for a good number of years. Process analysis and improvement tools played a major part in the early development of quality management. However, with the advent of the…

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Preventing human error 11 July 2019 The latest version of ISO 9001 included many significant changes, and the headline acts were probably the change in focus from documentation to risk management, the enhanced process requirements, and the adoption of ISO’s common structure and terminology. However, there were a few requirements that slid in without much…

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Are you getting to the root of the problem? 20 March 2019 When problems occur in organisations, it is generally easiest to deal with the symptoms – for they are the immediately obvious manifestation of the problem and dealing with them is what gets recognition. So that’s exactly what we tend to do. Something goes…

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