New Quality Business magazine out now – 2020 Issue 2 29 June 2020 The latest issue of Quality Business is out now! Quality Business is the official publication of the Australian Organisation for Quality (AOQ) and the New Zealand Organisation for Quality (NZOQ). This issue of Quality Business includes a series of quality-related articles on…

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Business continuity and the ISO 22301 standard 19 May 2020   Business continuity management is dealing with the impact of disruptions in order to continue providing services or products. That is, at least to acceptable levels and time frames. A BCMS (or business continuity management system) will integrate arrangements for prevention and recovery to build…

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Getting to the root of the problem #2 Article: Cause and Effect Analysis – 15 April 2020 Many problems are the result of a number of causes combined together rather than just a single cause. For that reason, Cause and Effect Analysis can help to break down a complex problem into a number of contributory causes. Naturally,…

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Getting to the root of the problem #1 Article: Root cause Analysis – 6 April 2020 When problems occur in organisations, it is generally easiest to deal with the symptoms. Dealing with the immediately obvious aspects of a problem is also generally what gets recognition. Therefore, we tend to do exactly that. For instance, if…

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Thinking about remote working? 16 March 2020 Many organisations are looking at remote working (or teleworking) for at least some of their workers during the Coronavirus or COVID-19 crisis. Remote working is not practical for everyone. However, it’s a potentially viable alternative for many to maintain at least some level of business continuity. It’s a…

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ISO 45001 OHS Standard: A Quick Intro 3 March 2020 The ISO 45001 OHS Standard specifies requirements for an OHSMS (Occupational Health & Safety Management System). It was released in 2018 and is gradually superseding many earlier national standards. Many observers consider ISO 45001 to be the most significant OHS standard ever. Why? Well, a…

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10 Essential tips for a Great QMS #3 Set SMART Objectives ISO 9001 requires top management to establish quality objectives throughout their organization. Unfortunately, this is an aspect of quality management to which many pay scant regard – taking the easy way out with a few hastily penned statements that are neither very challenging, or…

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Our December 2019 Newsletter 17 December 2019   Christmas holiday greetings and closure details Management systems and the PDCA cycle (article and video) New ISO 27001 InfoSec Toolkit Ask the experts (about Objective planning) Audit template to download Qudos 3 IMS software update | Qudos Club news Click here to read Newsletter.

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Qudos announce new ISO 27001 Information Security Toolkit  10 December 2019 In the light of numerous high-profile incidents, there is a growing awareness of the importance of information security in both private and public sector organisations. We need to establish clear business rules, and implement the necessary controls to preserve the confidentiality, integrity and availability…

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ISO 27001 certification and the PDCA cycle 2 December 2019 ISO 27001 certification Our business life is becoming ever-more dependant on information technology and it seems almost a daily occurrence that an information security incident makes the news. Oganisations are threrefore increasingly looking to implement an ISMS (information security management system) to preserve the confidentiality,…

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